Terms of Use

Definitions

In these Terms, the following terms have the meaning given to them below:

• Operator (or "we") - William Dorval, operating the Nora application as a sole proprietorship, located in Shawinigan (Quebec), Canada. The full contact details appear in the Legal Notice.
• Service - the Nora application, namely the entire website, the interfaces, the automatic sorting agent, the Nora voice and text assistant and the associated features.
• User (or "you") - any person who creates an account or uses the Service.
• Credits - the internal consumption unit of the Service that allows actions to be performed (sorting, drafting, search, voice). 100 credits are equivalent to $1 (based on US dollars).
• Mailbox - an email account (for example Outlook) that you connect to the Service so that Nora can read it, organize it and act within it on your behalf.

Service description

Nora is an intelligent email assistant that helps you organize and manage your mailbox. The Service rests on three pillars:

• Automatic sorting by artificial intelligence - classification of incoming emails into folders and categories, continuously, according to learned rules and AI analysis.
• 24/7 agent - continuous monitoring and sorting of your mailbox, without manual intervention, when you enable it.
• Nora assistant (voice and text) - an assistant that understands your mailbox: search, find, summarize, move, mark as read, reply, forward and compose emails.

Essential limits of the service

Nora NEVER deletes an email. No email deletion function exists in the Service; this rule applies even if deletion is explicitly requested.

Nora never retains the content of your emails. The body of emails is read LIVE at the relevant moment, then forgotten; it is never written to our database. Only metadata (subject, sender, dates, statuses, folder) is retained. For details, see the Privacy Policy.

Sending an email always requires your human confirmation. Nora prepares drafts; you are the one who decides to send.

Eligibility

You must be at least 18 years old, or have reached the age of majority in your place of residence, to create an account and use the Service.

By using the Service, you represent that the information you provide is accurate and that you have the legal capacity to enter into this agreement. If you use the Service on behalf of an organization, you represent that you have the authority to bind it.

Account and security

To use the Service, you create an account with an email address and a password. You are responsible for the confidentiality of your credentials and for any activity carried out from your account.

You agree to:

• choose a strong password and keep it confidential;
• notify us without delay of any unauthorized use of your account;
• not share your access or let a third party use your account without authorization.

A single account may give access to several mailboxes depending on your plan. The access tokens for connected mailboxes are encrypted and stored server-side; they are never transmitted to your browser in a usable form. For security details, see the Privacy Policy.

Subscriptions and credits

The Service operates with credits. Actions consume credits according to an internal schedule (for example: sorting, drafting, search, summary, voice). Sending an email is free and does not consume any credit.

Subscription plans

Each plan includes an allowance of monthly credits that RESET at each cycle (no carryover from one month to the next) and a maximum number of connected mailboxes:

• Essential - 25 CAD / 20 USD / 20 EUR per month - 1,500 credits per month - 1 mailbox.
• Pro - 65 CAD / 50 USD / 50 EUR per month - 5,000 credits per month - 3 mailboxes.
• Max - 150 CAD / 115 USD / 110 EUR per month - 15,000 credits per month - 10 mailboxes.

Annual billing is available and is equivalent to two free months compared to the monthly rate.

Pay-as-you-go credits

You can purchase pay-as-you-go credits in addition to your plan. Pay-as-you-go credits do not expire and are consumed after the plan credits are used up.

Welcome credits

300 welcome credits are offered once per verified account, upon registration.

Automatic renewal

Your subscription renews AUTOMATICALLY at the end of each period (monthly or annual), on the anniversary date of your subscription, at the rate then in effect, until it is cancelled.

You can cancel at any time from your account. Cancelling online is as simple as registering: no steps by telephone or email are required. Cancellation ends automatic renewal; your access continues until the end of the period already paid for.

Payments

Payments are processed by our provider Stripe through a hosted payment page. We never receive, see or store your card numbers. The management of invoices and payment methods is done through the Stripe customer portal.

Refunds

All sales are final, except where applicable law requires a refund. You can cancel your subscription at any time from your account (access continues until the end of the period paid for). If you encounter a serious problem with the service, contact us via the contact form: refund requests are evaluated on a case-by-case basis.

For the full details, see the Refund Policy.

Acceptable use

You agree to use the Service in a lawful and responsible manner. In particular, it is prohibited to:

• use the Service to send spam, unsolicited bulk messages or misleading communications;
• use the Service for illegal purposes or to infringe the rights of others;
• attempt to circumvent usage limits, credit quotas or security measures;
• reverse-engineer, decompile or attempt to extract the source code of the Service, except to the extent permitted by law;
• overload, disrupt or compromise the integrity or performance of the Service or of the underlying infrastructure;
• access accounts or mailboxes that do not belong to you, or impersonate a third party.

Failure to comply with this section may result in the suspension or termination of your account, without prejudice to our other remedies.

Intellectual property

The Service, its software, its interface, the "Nora" trademark, its logos and its original content are the property of the Operator or its licensors, and are protected by applicable laws. No provision of these Terms transfers any ownership right in the Service to you.

We grant you a limited, non-exclusive, non-transferable and revocable license to use the Service in accordance with these Terms.

You retain all rights in your data and the content of your emails. You grant us only the limited right to process these items for the purpose of providing the Service (for example, moving an email, preparing a draft at your request). We claim no ownership right in your emails.

Third-party services

To function, the Service relies on third-party providers that the Operator does not control. Each one plays a specific role:

• Stripe - hosted payments and billing; we never receive or store your card numbers.
• Supabase - database (metadata only) and account authentication.
• Vercel - hosting of the website, the API routes and the 24/7 agent (cron and webhook).
• Railway - hosting of the voice server (Nora assistant in real time).
• Microsoft (Graph / Entra ID) - access to your Outlook mailbox (reading, moving and replying live) and connection to the mailbox.
• Google - account connection (OAuth) and voice AI (Gemini Live).
• Anthropic (Claude) - AI-assisted classification and drafting.
• Resend - transactional emails (confirmation, password reset).

Your use of these services may be subject to their own terms. The location of these providers and the framework governing data transfers are detailed in the Privacy Policy.

Artificial intelligence disclaimer

The Service uses artificial intelligence to classify emails and prepare drafts. AI can make mistakes.

• AI may misclassify an email or place it in an unexpected folder. You can correct a classification at any time; Nora learns from your corrections.
• AI may produce an inaccurate, incomplete or inappropriate draft. You are responsible for reviewing and checking every draft before sending it.
• Sending always requires your human confirmation: Nora never sends an email without your explicit agreement.
• Nora never deletes an email.
• The content of your emails is read live at the relevant moment and is never retained in our database. When an action requires it, this content is transmitted to our AI providers (Google and Anthropic) ONLY to provide the Service. These providers do not use your data to train their models.

You remain responsible for the use you make of the results produced by the AI, in particular the content you choose to send.

Limitation of liability

The Service is provided "as is" and "as available". We implement reasonable security measures that comply with industry standards to protect it.

The Service depends on third-party providers that the Operator does not control (in particular Stripe, Supabase, Vercel, Railway, Microsoft, Google, Anthropic and Resend). An interruption, error or failure of any of these providers may affect the Service independently of our will.

To the maximum extent permitted by applicable law, the Operator is not liable for:

• interruptions, unavailability, delays or errors caused by these third-party providers;
• losses or damages resulting from events beyond its reasonable control (force majeure);
• indirect, incidental or consequential damages.

To the maximum extent permitted by applicable law, the Operator's total liability to you, for any reason, is limited to the amounts you have paid for the Service during the twelve (12) months preceding the event giving rise to the claim.

No provision of these Terms limits your mandatory rights as a consumer, in particular the legal warranty provided by the Quebec Consumer Protection Act, which remain fully applicable.

Indemnification

You agree to hold the Operator harmless from reasonable third-party claims arising directly from your use of the Service in violation of these Terms or of the law, or from your violation of the rights of a third party.

This obligation applies in a reasonable manner and does not cover situations attributable to a fault of the Operator. It does not limit your mandatory rights as a consumer.

Changes to the terms

We may modify these Terms, in particular to reflect changes to the Service, to our prices, to our plans, to our credit schedule or to our legal obligations.

When a modification affects an essential obligation (for example the price, the duration, the nature of the Service or your rights), we will send you a written notice at least 30 days before it takes effect. This notice will be sent to you by email and will set out, clearly:

• the current provision and the modified provision, or the new element;
• the effective date of the modification;
• your right to refuse the modification and to terminate your subscription without charge or penalty before that date.

If you refuse an essential modification, you may terminate without charge; your access continues until the end of the period already paid for. Continuing to use the Service after it takes effect constitutes acceptance of the modified Terms.

Termination

Termination by you - You can terminate your subscription and close your account at any time from your account. Cancellation ends automatic renewal; your access continues until the end of the period already paid for.

Termination by the Operator - We may suspend or terminate your access for a valid reason (for example, violation of these Terms, illegal or abusive use of the Service, failure to pay), after giving you reasonable notice and, where possible, the opportunity to correct the situation. In the event of a serious breach (for example, fraudulent or illegal use), suspension may be immediate.

Upon termination, your right to use the Service ends. Deleting your account entails the erasure of the associated metadata, in accordance with the Privacy Policy.

Governing law and courts

These Terms are governed by the laws in force in the province of Quebec and by the laws of Canada applicable therein, without regard to conflict-of-laws rules.

Any dispute relating to these Terms or to the Service falls within the exclusive jurisdiction of the courts of Quebec, the competent judicial district being that of your domicile where the law so provides.

No provision of these Terms imposes mandatory arbitration on you or deprives you of the right to bring or participate in a class action. Your remedies before the courts remain intact.

Severability

If a provision of these Terms is held to be invalid, illegal or unenforceable by a competent court, that provision will be reduced or removed to the minimum extent necessary, and the other provisions will remain fully in force.

Contact us

For any question relating to these Terms, you can reach us via the contact form or by email at nora_official@outlook.com.

The full identity of the Operator appears in the Legal Notice.